ServiceDesk Plus

2.3 rating

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Reviews - 60

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Disappointed Disappointed

I disappointed because it doesn't provide Option for AD credentials

I disappointed because it doesn't provide Option for AD credentials

Sharafat14 almost 9 years ago
Doesn't work anymore Doesn't work anymore

After last update, this stopped working and I just get an "Error : OK" Not updating or connecting. And yes, I am using a valid and active VPN session.

After last update, this stopped working and I just get an "Error : OK" Not updating or connecting. And yes, I am using a valid and active VPN session.

Socalted over 9 years ago
Only for technicians Only for technicians

It's a shame that a standard user can't use this app. We don't allow tickets to be raised by email, so this would have been perfect if Manage Engine allowed standard users to use this app and raise requests using templates. Major oversight from Manage Engine IMHO.

It's a shame that a standard user can't use this app. We don't allow tickets to be raised by email, so this would have been perfect if Manage Engine allowed standard users to use this app and raise requests using templates. Major oversight from Manage Engine IMHO.

RL57a over 9 years ago
Awesome Awesome

I'm just as productive manipulating tickets in the field as I am at my desk. Thanks for the great app.

I'm just as productive manipulating tickets in the field as I am at my desk. Thanks for the great app.

JQRS almost 10 years ago
Need feature Need feature

Please add futer to see requester's details

Please add futer to see requester's details

Help360 about 10 years ago

desk

enterprises worldwide

ser vi

ITIL service desk

SERVICEDESC

Ratings -

56

ratings

App History

Update v2.0.6->v2.2
over 9 years ago
Update v2.0.5->v2.0.6
about 10 years ago
Update v2.0.4->v2.0.5
over 10 years ago
Update v2.0.3->v2.0.4
over 10 years ago
Update v2.0.2->v2.0.3
over 10 years ago
Update v2.0.1->v2.0.2
almost 11 years ago
Release
almost 11 years ago

Description

ManageEngine ServiceDesk Plus iPhone & iPad app lets your technicians create, access and resolve requests from any place, anytime. This app reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. The app gives you better user experience. ManageEngine ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively, trusted by more than 16000 enterprises worldwide.

App features:

Filter requests based on criteria such as unassigned, pending, open etc.

View, create, edit and delete requests.

Perform actions (pick up, assign, close, reply) for requests.

Work log and...

Mentions

127ebf999a2aae6756da667ae7cbb8845de40a82.jpg?uri=manageengine

ServiceDesk Plus iPhone App Confguration Help - ManageEngine

forums.manageengine.com

86fa35a5da7b406d4c065d218887bacd2077f251.jpg?uri=techrepublic

Top iPad apps for IT managers - TechRepublic

techrepublic.com

ServiceDesk Plus

Overview

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Competitors Insights

Reviews - 60

Ratings -

56

App History

ServiceDesk Plus iPhone App Confguration Help - ManageEngine

Top iPad apps for IT managers - TechRepublic

ServiceDesk Plus

Add new keyword for tracking

Overview

Reviews

Mentions

Keywords

Competitors Insights

Reviews - 60

Ratings -

56

App History

ServiceDesk Plus iPhone App Confguration Help - ManageEngine

Top iPad apps for IT managers - TechRepublic