HSBC Mobile Banking

This app is an abomination. The log in process is insane and locks you out as a matter of course. You WILL find yourself unable to retrieve your money or perform basic account services--both on the app and the web. I've personally weathered 4+ hours of frustrating UI with crazy dead ends, wild goose chases, and phone calls to an indifferent help line--just to get into the app. Right now I'm locked out again, and my last 54 minute call produced no solutions. Well--they did tell me I should go back and find my old phone--the one I recently upgraded--to deactivate that one so I could log in using my FIVE passwords to this new one...not that phones are ever upgraded or lost... Seriously, put your money somewhere else. HSBC's online services are the worst online services of any kind I've ever seen. You will experience endless frustration if you use it...

Looking into the reviews about this app, I was reluctant to download. But then I gave it a try - it is actually not bad. I did few simple viewing on my local & global accounts - and it is working fine - no issue at all. I have not checked for transfer/ transaction, but will hope they work too. Seems a good & user friendly app - give it a try!!

It makes no sense that I have to use my token password to login to this poorly dresigned app! Every time I try to login I end up getting locked out! Then spend 25 mins on the phone with their terrible customer service. Who care what great features it purports to have when you can't even login! Utterly ridiculous!

This is the worst banking app I've ever dealt with. I can't even transfer to my other credit union account from the app. I have to use the app because I have to generate a stupid security code every time I want to make a transfer. Worst banking experience ever.

I never write reviews, but this app is so bad that I felt I had to. I have been a customer of HSBC for about 10 years now. In order to login to my savings I need a password, memorable passcode, and now a security device. I was forced to download the app (even tho I only access this account on my desktop). I set up all the security things they requested, only to be locked out of my account when trying to access on the desktop. I had to get the stupid app once again. The app is so limited & I cannot believe an international bank cannot find better people to make their app.