GreatCall Link

Got a Jitterbug5 for my 89 year old dad who still gets out and about and needs an easy phone to use with an emergency panic button. The link app has worked flawlessly on my iPhone and always locates him within 30 feet: Love being able to locate him at any time. We have very good Verizon coverage in our area and maybe others have had spotty coverage, but I LOVE this app. I just checked to see that he got to his volunteer position . Never had a problem with support.

No problems so far and easy to set up.

Never works. Calling support every week. The app always says out of service or not connected. And cannot locate my mother in law. That was the point of getting this app.

I had high hopes for this app to track my aunt. But it really doesn't do much and the limited functionality that it does have is spotty. Battery levels not accurate and didn't notify me when there was a fall...isn't that the whole point?

I am finding the app to be somewhat useless at this time and frankly, a waste of money. It almost never pinpoints my mother's location precisely and since the senior center she goes to almost daily, is within 1/4 mile of her house, it can't differentiate between her home and the center. The end of the week review tell me that she never left her home. I am constantly rebooting the location finder as well as having my mom turn the e called device off and rebooting it as well. Sometimes the app tells me it was unable to locate my mother when I know for a fact that she is sitting in her living room chair with the greatcall splash around her neck. I think until the app is more precise, the $4.99 extra a month should be waived. Lately the app is showing me that the device is not in the charger when I know for a fact that it is and there are times it looks like it's in the charger when I know for a fact it's not. When the device is in the charger, it lets me know that my mom went to bed and when I see it fully charged at 2am it caused me great anxiety. I've even called her in the middle and woke her up because the device failed to show it was in the charger. I'm currently having a problem with app now. I deleted the app a few times, but the problem still exists. It's extremely frustrating.