Basis - Fitness, Sleep and Stress Tracker
2.9 rating
Health & Fitness
What is MetricsCat
The service provides to you data about app markets:
keywords and positions,
reviews and reviewers,
competitors and customer analytics
keywords and positions,
reviews and reviewers,
competitors and customer analytics
Reviews Timeline
Languages
Reviews - 126
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Customer Service supreme Customer Service supremeMy band broke and I sent an innocent email to inquire how to replace. Instead of a standard run around, they simply replaced it - no questions asked and kept me updated without asking. The replacement came earlier than expected. I have not seen this type of customer service in a very long time.
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Basis is not the basis for how an app should be... Basis is not the basis for how an app should be...Poor Bluetooth connectivity... Doesn't stay connected to your iPhone during data transfer. Frequently takes several attempts to successfully transfer data to their servers. No support on updating their app. With the iPhone 6 and 6 Plus outselling the previous iPhone models, you would think that basis would update their app for those using the 6 and 6 Plus.... But not to be... Incomprehensible!. As a result, you can not display your health data in the app correctly, because BASIS refuses to update the scaling on their app to display the iPhone properly.
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Going Downhill Going DownhillI agree with Shoetr in regards to all of the points. Initially the product and app worked well. I too wish I could get my hands on more of the metrics without having to go to website. I had hoped that as time progressed, our user experience would positively progress but it's been the opposite. My sync times are just as Shoetr mentioned. It's a monitoring pain and series of failed syncs. I find the problem gets worse if you don't constantly sync throughout the day. I failed to sync for nearly 10 hours and now I'm stuck at 95% syncs. They never complete. The phone times out or I'm on perpetual battery drain on both devices with no end in sight short of dead phone and dead watch. This product that once invigorated my life is now a royal pain in my butt. I'm dusting off the old timepiece and preparing for a change.
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Stability and performance issues when syncing Stability and performance issues when syncingSyncing data from the watch to your app is very hit-or-miss. Takes a long time if you haven't synced in a few days, and randomly fails and must be started over. Fails again and again and again until you get lucky and it finally succeeds.
Ratings -
131
ratings
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App History
- Update v1.2.5->v1.7.8about 10 years ago
- Update v1.1.19->v1.2.5over 10 years ago
- Update v1.0.2->v1.1.19over 10 years ago
- Releaseover 10 years ago
