Bank of America Merchant Services Mobile Pay

You will find that just downloading the app will not allow processing of transactions. You will need an access code to link the app to your BOA merchant services account. Here's the fun part! If you are an existing BOA merchant services account holder, you'll need to contact your area sales representative. From my experiences (yes, plural), good luck with that! Once I was able to make enough of a stink at the local branch, I was contacted by a manager who "talked the talk" but couldn't "walk the walk". He had the area sales rep (which is an never ending revolving door of different people) contact me. The rep was very upbeat and excited to know that I was interested on "setting up a merchant services account with BOA". However, I am an existing BOA merchant services customer and didn't request or need a new account set up. I only needed the mobile account access code to link my account with this mobile app. When the sales rep realized that I wasn't in need of account set up and only needed access, her reply was "Oh, you are currently under contract with us, so I really can't assist you." Really? The folks at BOA are extremely friendly, they all smile, and are are all polite. However I have yet to have one employee or manager give me any more than lip service regarding working with be in setting up my mobile device to work with their mobile app. My merchant services account contract expires in a couple of months. I guess they'll miss me when I'm gone! Again, nice folks, but complete uninterested in providing any level of service, as evidenced by their actions, or lack there of. It has been a frustrating challenge and one I'll keenly remember when my contract expires. BOA should be embarrassed.

The app won't even let me sign up. I can use the demo mode and that's it.

The sign-up portion remains blank & won't allow me to sign up, therefore I can't accept payments from my clients.

Pins expire and the app stops working. Had to call customer service many times. The app should just work

The app won't even let me sign in. I'm sticking w/ my Phoneswipe acct. this app won't be worth the headaches. I thought it would be more convenient because I bank through BOA, I was wrong.