13 WHAM News

Please update the app to include audio for the videos. Nice app except for the lack of audio. Please fix this as soon as possible.

There has been a persistent problem with this app. When you click on any video story, including the video weather, a countdown timer appears along with an ad. The ad will play normally. BUT, the timer does not count down appropriately. It doesn't seem to matter whether the ad is 10 or 15 seconds. The timer takes upwards of 60 to 90 seconds to actually count down. It "hangs" on each timer click for a long time. And the promised video you intended on watching won't load until the timer counts down, even though the ad has long since finished. It takes triple or quadruple the time needed to get you to the video. This has been a persistent problem lasting through several app versions. There's no way to contact the app developers from inside the app, leaving this app review process the only meaningful way to get this complaint across.