Uber

First of all, if you haven’t taken a ride yet make sure you use the coupon UberA515 to get $20 off your first ride! Enter it right before you request a ride in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, giving you important info like the driver’s face, phone number, and car make/model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water and candy! Even if you want to charge your phone, a lot of drivers have car chargers at your ready! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a cab again. Even if you want to get a black car on the occasional night out, it’s still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away, and price is usually the cheapest.

decent

Uber now does not send the closest driver. At the airport, a driver in another terminal routinely is assigned instead of the ones right around me. I'm now waiting 10 to 15 minutes for a pickup that should be immediate. At home, I routinely get a car that doesn't move for 10 minutes after being assigned. They are waiting in their apartment for the call. This is ridiculous. I'm a long time user but if they don't start managing rides better I will go back to taxies.

"Customer Care" is an oxymoron for Uber. Have a problem with a charge? Email us. Want to discuss a problem? Email us. Don't like a charge? Go ahead and dispute it, we won't ever let you use the service again. Perfect. A "service" where the customer is always wrong and we don't care. Good luck Uber, the fan club cheering your demise is growing.

Great system, always easy for me to get rides within minutes.