Sky Go

**Users on iOS7 - If you are unable to stream and are seeing the following error message “Video Unavailable – Please log in and try again”, you will need to adjust the privacy & security settings on your device. You can do this by going to Settings on your device, then choose Safari and then Block Cookies. You should then select either ‘from third parties and advertisers’ or ‘never’. Selecting ‘always’ will block the Sky Go app from signing in with your Sky iD and therefore not allow you to play any video in the app.**

Sky Go - our award-winning mobile video service lets you watch the shows you love from Sky whenever and wherever you want – at no extra cost for all Sky TV customers.

Sky Go Extra lets Sky TV customers download popular TV shows and movies via WiFi to watch on up to four devices. The content available for download depends on your Sky TV subscription.

SKY GO - KEY FEATURES
•Watch Sky TV live or On Demand on your compatible laptop, mobile or tablet
•Over 800 movies, hundreds of entertainment programmes, sports highlights and a great range of kids shows
•Up to 54 live channels available depending on your Sky TV subscription, including:
oSky Atlantic, Sky 1, Sky Living and Sky Arts 1
oA wide range of entertainment channels including MTV, Comedy Central, Fox and Dave.
oAll Sky Sports channels including Sky Sports F1 and British Eurosport
oAll 11 Sky Movies Channels and Film 4
oEight kids channels including Cartoon Network, Nickelodeon and Disney Channel
•Register up to two devices including iPhone, iPod touch, iPad, Xbox 360, PC and Mac
•Watch live on up to two devices at the same time

SKY GO EXTRA – ADDITIONAL FEATURES FOR UPGRADING SKY TV CUSTOMERS
•Download selected On Demand content depending on your Sky TV subscription to PC, Mac, iPhone, iPod Touch, iPad
•Watch downloaded content anywhere, even without WiFi or 3G/4G
•Register up to four devices
•Watch live on up to two devices at the same time (streaming)

Watching Sky Go on your smartphone through a 3G/4G connection will use data and contribute to the monthly allowance set by your mobile network operator. Exceeding this could result in significant charges. For security reasons and to protect the rights of our content partners Sky Go is not supported on any device where limitations included within the device operating system have been removed or tampered with (aka Jailbreaking).

Sky Go is not compatible with the following devices: 1st/2nd/3rd generation iPod touch, iPhone 2G and iPhone 3G. We recommend using Sky Go on iPhones running iOS6 and above. The service is available in the UK and Ireland. Mobile network and/or WiFi charges apply. Contact your Network Operator for further information

FAQs
How do I sign in?
All you need to start enjoying Sky Go is a Sky iD username and password which you can set up at skygo.com/signup

How much does Sky Go/Sky Go Extra cost?
Sky Go is available to Sky TV customers at no extra cost but what you will be able to watch depends on your Sky TV subscription.
For more information on Sky Go Extra visit sky.com/skygoextra

What are the streaming requirements?
We recommend a minimum continuous bandwidth of 2MB per second to access high quality streams

What download restrictions are there?
Sky Go Extra users can download selected Sky Go content via WiFi. Two downloads per programme. Content is deleted 48 hours after viewing starts or no later than seven or 30 days after download, depending on content.

Additional information:
After updating to the latest version of Sky Go, you will need to open the app in ‘Online mode’ in UK/Ireland to activate the device. If you open the app in 'Offline mode', you will not be able to playback your downloads.
General: Available to residential customers in the UK or Ireland only. Some programmes from live Sky TV channels are unavailable via Sky Go. Further terms apply.

Sky’s privacy notice explains how Sky uses your information. You can view this notice at: sky.com/privacy