Powerful and intuitive live chat software for websites. Multiple operator seats, multiple departments and websites available. Integrated with all major CMS, E-Commerce, CRM and Help Desk systems. All features available both on desktop and mobile devices. Smart and good-looking. You are really going to love it!
MAJOR FEATURES
· Copy & paste HTML code - One time set up. Copy HTML code on the admin panel, and paste it to the footer of your website. And you are ready to go.
· Highly customizable. Customize theme and icons to match your website look and feel. Customize all texts and pre-chat fields; learn some information about your website visitors before the chat starts.
· Run multiple chats. You...
Powerful and intuitive live chat software for websites. Multiple operator seats, multiple departments and websites available. Integrated with all major CMS, E-Commerce, CRM and Help Desk systems. All features available both on desktop and mobile devices. Smart and good-looking. You are really going to love it!
MAJOR FEATURES
· Copy & paste HTML code - One time set up. Copy HTML code on the admin panel, and paste it to the footer of your website. And you are ready to go.
· Highly customizable. Customize theme and icons to match your website look and feel. Customize all texts and pre-chat fields; learn some information about your website visitors before the chat starts.
· Run multiple chats. You customers would not like to wait in line, and you can handle 2-3 chats at a time? Enter as many chats sessions as you can handle with HelpOnClick live chat.
· See what the visitors are typing before they submit it. Be ready to answer no matter how complicated a request is.
· Use canned messages. Collect commonly asked questions and compose perfect answers. Use pre-defined messages to provide full information to your customers.
· Chat between operators. Ask your colleagues for help whenever it’s needed. Transfer chat whenever you need to leave and you have an active or pending chat.
· "Leave a message", or hide when offline. Is your live chat available on business hours only? Let your website visitors leave you a message when you are offline, or simply hide the chat widget.
· Multiple language support. Set up admin interface in one of the following languages: English, French, Spanish, German, Italian, Portuguese, Russian, Polish, Hebrew, Arabic, or Turkish.
· Monitor traffic real time. See the visitors’ path, referrers, used keywords, current page, and much more. Get as much information as you can before the chat starts to identify customers’ needs.
· Invite to chat automatically or manually. Set up automates invitations and time when invitations should pop up. Chat window can pop up the same second when a visitor comes to your website, in a few seconds, or in several minutes. It’s up to your decision.
· See operators statistics. Check on operator’s chat, online time and rating statistics. Set up high-level standards to provide highest quality service to your website visitors.
· View previous chats for returning visitors. HelpOnClick live chat will automatically identify returning visitors and all their history will be displayed to you.
· Use advanced statistics and reporting. View reports of chat requests, pickup time, start pages, referrers, keywords and more.
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INTEGRATION WITH FACEBOOK
Integrate live chat both to your website and to your Facebook Fan Page and use same admin panel to chat with all your fans and website visitors.
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INTEGRATION WITH MAJOR E-COMMERCE SYSTEMS
· Magento
· ZenCart
· OsCommerce
· PrestaShop
· X-Cart
· Opencart
· Big Commerce
· Shopify
· CS-cart
· Woo Commerce
· 3d-cart
· Volusion
· Pinnacle cart
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INTEGRATION WITH MAJOR CMS SYSTEMS
· WordPress
· Joomla
· Drupal
· Kentico
· LightCMS
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INTEGRATION WITH CRM AND HELPESK SOFTWARE
· SalesForce
· Highrise
· ZOHO CRM
· ZenDesk
· FreshDesk
· Desk.com
· Mojo Helpdesk
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HELPONCLICK LIVE CHAT INTEGRATES TO ANY WEBSITE
The only thing you need to do is copy a block of HTML code and paste it into your website source code. That's it!
