Five Guys Burgers & Fries

I was impressed with how easy it was to use and how perfectly it worked. love it!

Not much benefit to this app. Ordering takes forever and you still have to wait for your not as fresh food.

Since I installed this app, have had no major issues. Favorites works good. Use to have more Favs, but deleted most because people would change orders. Now just have fav for wife & I and if fam joins us, just add their order to ours & it works out better. Haven't added any favs recently, but recall having a problem doing that a while back. But really not a problem with us for reasons already stated. Service always been excellent with orders being correct 99.5% over the years. We don't get fries, just walk in, tell person at counter web order, they give us our bag and away we go. Pretty convenient.

I like my burgers with 2-4 extra patties depending on how hungry I am. This app only allows one extra patty. I'm giving it one star for one patty.

Five Guys didn't really think this one through. I ordered online and went to the store at the time indicated on the email acknowledgement. There is no one at the pickup counter to help you. You have to get the attention of the cashier and tell him you placed an online order. People in line are glaring! He'll ask you to shout your last name from the pickup counter. He then actually enters your order for fries (your burgers are already done and waiting). No time saved at all. Lots of hassle and angry people in line. This is an app for the sake of having an app. If your business model is fresh cooked food then putting that order under a heat lamp while you wait for the customer to show up is absurd. So an app just doesn't work for Five Guys even though they are trying to be friendly to the younger smartphone set which is their demographic weakness.